MindGuru, an online Web and Android platform, provides the service, online counseling for mental wellness.
MindGuru operates at two levels- Client, one who desires to consult (referred as user) and Psychologist, one who consult the Client.
MindGuru displays the Psychologist’s profiles, contact details, and practice in the website and mobile app enabling interaction with the Users.
MindGuru ensures easy access to the Psychologist to update his/ her profile information.
MindGuru does not charge any registration fee from the Psychologist. But processing/service fee is charged from the Client.
MindGuru reserves the right of ownership of all the Psychologist’s profile and photographs and to moderate the changes or updates requested by Psychologists. Psychologists are fully entitled under law to upload all relevant credentials as part of their profile.
MindGuru reserves the right to moderate the suggestions made by the Psychologists through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website/Application.
Psychologist explicitly agrees that MindGuru reserves the right to publish the relevant contents provided by Psychologists to the clients.
The minimum qualification for enrolling as a psychologist in MindGuru online counseling service is M. A or M. Sc Psychology from recognized universities.
Psychologist hereby represents and warrants that he/ she will use the Services in accordance with applicable law. Any contravention of applicable law as a result of use of these Services is Psychologists’ sole responsibility, and MindGuru accepts no liability for the same.
MindGuru feedback service is designed to provide open and independent feedback from genuine clients. The terms set out what clients can expect when submitting a review, and provides information on the policy of publishing reviews (good and bad), but It should be verified by the service provider to ensure the reviews and ratings are genuine and can be trusted.
Booking Policy for Appointment
MindGuru ensures that the experience on the MindGuru booking platform is beneficial to both, Psychologists and Clients.
MindGuru will try to ensure that the Client is consulted by the same Psychologist with whom the appointment has been confirmed, in the time slot booked by Client. Every care should be taken in order to avoid any difficulty to the Psychologist. If Psychologist’s unavailability occurs due to any emergencies, then the appointment should be cancelled or rescheduled to another time as per Client’s convenience.
Psychologist should communicate to the provider about any expected delay/cancellation at least four hours prior to the scheduled time of appointment.
MindGuru realizes and respects the nature of the profession, and therefore consider following exceptions such as personal emergencies. In such instances, on discretion, rescheduling of consultation to be made by the Psychologist by communicating with Provider.
MindGuru checks for non-compliance cases and verified by communicating with both, the Psychologist and the user. Each verified non-compliance case will be communicated to the Psychologist through Email and SMS.
As non-compliance cases cause a negative influence on the reputation of the service, MindGuru may have to deactivate the accounts from Website/Mobile Application
Psychologist will decide his/her session rates. 75% of this will be credited to Psychologist's account and 25% will be credited to MindGuru account, after deducting payment gateway transferring charges.
MindGuru will process Psychologist's payment after 14 days of the session date and Psychologist's earning will be transferred either to his/her Bank (service charge depending on bank fee) as chosen by the Psychologist.
These terms and conditions between MindGuru and Psychologist will be governed by the laws of India.
These terms and conditions are valid for six months from the date of registration in the MindGuru online platform by Psychologist/ User.